Live Remote-Assistance Tool
Technical Support Hours:
Monday to Friday: 8:30 am to 7:00 pm EST
Canada/US/International: +1-888-648-6648 ext. 1
support@inaxsys.com
How to get support
A member of our support team will talk with you first to determine the nature of the problem. Please call us at 1-888-648-6648 ext. 1, or e-mail us at support@inaxsys.com
How it works
Step 1:
Once you are on the phone with an Inaxsys Expert, you will be directed back to this Page. You will need to click on the button below to install the remote-assistance tool.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
You will be required to supply your ID in the remote viewer window and than your Inaxsys Expert will be able to assist you from his workstation.
Step 4:
Remember, even if our Expert can control your screen with this tool, you still have full control of your workstation. You can end the screen-sharing session at any time just by closing the window.